GENERAL FUNCTION: Serves as
a liaison between IT, Operations and the business line to analyze
non-standard business and user needs, document requirements, and
resolve complex system problems. Coordinates development and
support for new and existing applications. Possesses a sound
understanding of business systems and industry requirements. Acts
as a team leader for assigned projects. Partners with the business
unit to develop a solid knowledge base of the business line,
including the business plan, products, processes and revenue
streams. Coordinates business requirements definition, development,
testing, implementation and support for new and existing systems.
Identifies, researches and analyzes production problems, develops
solutions and coordinates resolutions. Oversees enhancements in
order to maintain productivity and efficiency.
DUTIES AND RESPONSIBILITIES:
ò Functions as the liaison between the business line, operations,
and the technical areas throughout the project
ò Acts as team leader for projects.
ò Possesses strong knowledge of the business line, including the
business plan, products, process and revenue
ò Plays a key role in the planning, testing, and implementation of
system enhancements and conversions. Ensure system enhancements
follow the appropriate IT guidelines, meet or exceed user
requirements, and are completed in a timely fashion. May perform
project leader role for projects.
ò Identifies system enhancements, documents business needs and
determines development impact to current system processing. Works
with programmers and users to ensure accuracy of
ò Reviews operational procedures and methods and recommends changes
for improvement with an emphasis on automation and
ò Provides input into the creation of detailed project plans, work
assignments, target dates and other aspects of assigned
ò Provides guidance and context in prioritizing and determining
complexity of problems and requests.
ò Partners with the technical areas in the research and resolution
of system and process problems.
ò Identifies, researches, and analyzes production problems develops
solutions, and resolves problems.
ò Works with programming resources (in house and third party) to
ensure development work is completed to
ò May perform some aspects of Project Management including but not
limited to Approval gathering, Readiness Assessments, and other
artifacts and controls.
ò Other duties as required.
SUPERVISORY RESPONSIBILITIES: None