GENERAL FUNCTION: Partners with senior
management to identify, prioritize, track and execute strategic
initiatives. Responsible for developing reporting, analytics,
metrics and key performance indicators while also providing
in-depth analysisandrecommendations for improving/enhancing center
performance. Will also be responsible for capacity planning and
partnership with the various business units to insure service level
agreements (SLAs) are either met or exceeded.
SUPERVISORY RESPONSIBILITIES: Provides guidance to less experienced
staff, but no direct supervisory responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
. Successfully execute reporting and analytics. Analyzes data and
makes proactive recommendations/ solutions to drive and enhance
. Document, evaluate and improve design of reports and processes to
ensure that analytical tools evolve as business
. Develops trend analyses and other quantitative reports to
determine business trends.
. Partners with leaders to further analyze data and develop
recommendations for improvement.
. Understands and leads peers in the identification of key business
factors (both internal and external) that impact the
o Maintain an up-to-date knowledge base to keep current on existing
and emerging issues; apply this knowledge to assist business
managers in growing their business.
o Develop recommendations and action plans to support growth and
eliminate or mitigate observed risks.
. Business Intelligence (e.g., key performance indicators,
executive dashboards, reporting).
. Creates capacity planning models in partnership with each
business unit. Adjusts model based on business needs and provides
recommendations and solutions (i.e. load balancing) to drive
. Establish, foster, and maintain working relationships with other
Consumer teams as well as support groups throughout the Bank.
Ensures that these groups properly prioritize
. Provides training and guidance to less experienced
. Develop analytical models to identify patterns in