Serves as a liaison between IT, Operations
and the business line to analyze non-standard business and user
needs, document requirements, and resolve complex system problems.
Coordinates development and support for new and existing
applications. Possesses a sound understanding of business systems
and industry requirements. Acts as a team leader for assigned
projects. Partners with the business unit to develop a solid
knowledge base of the business line, including the business plan,
products, processes and revenue streams. Coordinates business
requirements definition, development, testing, implementation and
support for new and existing systems. Identifies, researches and
analyzes production problems, develops solutions and coordinates
resolutions. Oversees enhancements in order to maintain
productivity and efficiency.
Essential Duties &
Works with users in
defining user, system and project requirements for new systems and
enhancements, documents business needs and determines development
impact to current system processing. Works with programmers and
users to ensure accuracy of enhancements.
Analyzes, tests and
documents complex enhancements made to new and/or existing
Functions as the
liaison between the business line, operations, and the technical
areas throughout the project cycle.
and support for new and existing applications. May perform
the role of a Project Manager that requires adhering to defined
Plays a key role in the
planning, testing and implementation of system
procedures and methods and recommends changes for improvement with
an emphasis on automation and efficiency.
Provides input into the
creation of project estimation, detailed project plans, work
assignments, vendor dates and other aspects of assigned
Provides guidance and
context in prioritizing and determining complexity o