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Vault Team Lead

Location: Cincinnati
Posted on: January 14, 2021

Job Description:

Schedule:  7am- 6pm Monday- Friday. Must be available to work one day per week 2 pm-10 pm. Must be available to work on holidays


GENERAL FUNCTION:


 Plan, assign and monitor the workflow of a team of non-exempt employees in the Cash


Vault. Take operational direction from Vault management and implement change into daily workflows.




DUTIES AND RESPONSIBILITIES:


* Prioritize and assign work to a team of Vault Tellers I and II and the Reconcilement Clerk.


* Actively monitor and manage the teamÆs workflow distribution.


* Ensure that production standards are met and maintained.


* Ensure that vault procedures and controls are followed at all times.


* Review quality/productivity issues with team members.


* Maintain optimum efficiency and cost effectiveness in a high volume environment.


* Ensure timely completion of paperwork, reports and end-of-day functions.


* Suggest new techniques to improve productivity to management team.


* Communicate issues, as needed, to management team.


* Provide effective and efficient training and direction to a team of Vault Tellers I and II and Reconcilement Clerk.


* Serve as departmental resource for ongoing questions and problem solving on difficult issues.


* Solve most complex operational and customer service issues that escalate beyond staff experience and knowledge.


* Perform quality checks of departmental work in accordance with the monthly self-assessment procedures.


* Approve/verify deposit discrepancies and error corrections.


* Provide input to performance reviews of the team of Vault Tellers I and II and the Reconcilement Clerk.


* Must be able to perform all essential duties and responsibilities of the Vault Tellers I and II and the Reconcilement Clerk.


* Perform other duties as assigned.




SUPERVISORY RESPONSIBILITIES: None

Keywords: , Cincinnati , Vault Team Lead, PR / Public Relations , Cincinnati, Ohio

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