GENERAL FUNCTION: Works under minimal
supervision while performing various clerical and system related
tasks. Support staff for the Loss Mitigation group, which resolves
defaulted real estate loans. Files worked could relate to early,
mid or latestages(up to charge-off) of delinquency including loss
mitigation, bankruptcy pre charge-off, and charge-off and recovery
collections. Analyst must maintain departmental, investor and legal
guidelines and is required to utilize multiple systems.Proficient
inMicrosoft Word, Access, PowerPoint and Excel is
DUTIES & RESPONSIBILITIES:
. Ensures data integrity is accurate by auditing remittances
received from borrowers and attorneys. While serving as a liaison
with Consumer Loan Operations Department.
. Responsible for all Loss Mitigation outgoing mail, incoming fax
retrieval, group voice mail distribution and monitoring of group
email box for the department.
. Posts transactions in computer files and updates files when
. Completes filing and audit checks of completed Loss Mitigation
. Creates and maintains reports, spreadsheets records and logs and
distributes them to management.
. Reviews Loss Mitigation workout accounts for loan modification
changes. Coordinates corrections and adjustments through Consumer
. Performs research on consumer credit information, updating the
credit bureau when necessary to ensure accurate reporting on Loss
Mitigation completed files.
. Coordinates with Consumer Lending Recovery Department in Grand
Rapids the exchange of agreements and repayment plans on deficiency
. Resolves complex problem requests received, referring only highly
complex requests to the Supervisor.
. Communicates issues, as needed, to management
. Prioritizes activities to meet workload demands.
. Records all completed tasks via the collection
. Successfully completes assigned projects using business-related
applications such as CACS, Access and/or Excel.
. Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.