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Depositor Services Fulfillment Spec

Location: Cincinnati
Posted on: March 18, 2019

Job Description:

GENERAL FUNCTION: Performs entry level duties related to processing and storage of deposit support records/documents in Depositor Services. Duties include but are not limited to filing, research, and customer account maintenance. This positionrequirescontact with internal customers to ensure deadlines are met.





ESSENTIAL DUTIES & RESPONSIBILITIES:


. Audits documents/deposit items to insure accuracy and timely processing including envelope stuffing of Adjustment and Return Correspondence and branch capture bag opening/filing.


. Complete statement reconstruction requests as needed.


. Verifies that all documents are present and all guidelines have been met.


. Reviews documents/system records, processes and provides accurate information/documentation to various departments, expediting issue resolution if needed.


. Actively participates in ongoing efforts to continually improve the customer experience for both internal and external customers.


. Provides administrative support to assigned area/unit.


. Sorts and distributes depositor services incoming mail as well as prepares outgoing mail, overnight packages, and other correspondence according to deadlines.


. Ensure materials/documents are organized and properly labeled at all times in various storage rooms. Leverage vendor system to send boxes for offsite storage and request others if necessary, accurately managing inventory.


. Ensure work areas are clean and shelf space is adequately monitored to enable open space for incoming work.


. Cross train in other department processes and become familiar with the procedures.


. Additional duties as assigned.





SUPERVISORY RESPONSIBILITIES: None.


Keywords: , Cincinnati , Depositor Services Fulfillment Spec, PR / Public Relations , Cincinnati, Ohio

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