GENERAL FUNCTION: Performs a wide range of duties related to the processing and underwriting of residential mortgage loans. These duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensure workflowdeadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for updating the file andnotepad as work progresses on the processing system. Takes on a senior role within the team and conducts peer training for new hires. Handles escalated problems and issues requiring a senior level knowledge of residential mortgage loan processing.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage pipeline of conventional, government, and/or portfolio loans.
Evaluate loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.
Process all loans types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files
Validate automated underwriting decision per delegated authority.
Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
Ensure accurate, complete, and timely loan data on processing system.
Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
Responsible for appropriate section of HMDA Worksheet.
Review exception reports to ensure all tasks are completed.
Serve as an intermediary for loan issues with Loan Originators and other related departments.
Assist in training new hires.
Take active role as an escalation point within the team based on experience/knowledge.
Maintain knowledge of Fifth Third Mortgage Company''s policies and procedures.
Perform any other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.