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Services Technician

Company: Insight UK
Location: Cincinnati
Posted on: December 5, 2019

Job Description:

Services Technician Cincinnati, OH, US Requisition Number: 75164 Insight is currently seeking a Desktop Support resource with a passion for Secruity who can respond to all inbound service requests for PC Infrastructure support. Primary responsibilities will be to support, upgrade, install and troubleshoot desktops, notebooks, printers and other hardware devices within a structured IT enterprise environment. The Desktop Support resource requires the ability to operate with minimum guidance from Management, and can report site service activities as needed. Successful candidate will have experience managing one or more technical resources. This position will grow in to a Security Operations Analyst. Recent grads with cyber security training encouraged to apply. Focused service desk type of activity. Responsibilities: Monitor the Remedy Queues for: * Approving Requests for: * Avecto ID Requests * Contingent Wireless Requests * Contingent VPN * Firewall Requests * Local Admin Override * MobileIron New Apps * Non-Expiring Password Accounts * System Administrator * Shared Accounts * Unblock Content Filtered Sites * Handling Incident tickets * Avecto Whitelisting/Performance Issues * FireEye Whitelisting * Local Admin Override * Malware Incidents * Performance Issues (OS/Software) * Phishing Report Incidents * Security Policy Questions * Unblock Content Filtered Web Sites * Tasks * Lost/Stolen Devices (password was changed, MobileIron wiped device) Qualifications: * Basic knowledge of various security methodologies and processes, and technical security solutions * Understanding of networking concepts, protocols, services and operating systems * Excellent oral and written communication skills. * Excellent analytical and problem solving skills. * Works well in a team environment and independently. * Excellent interpersonal and organizational skills. * Strong customer service attitude. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at ***********. * Founded in 1988 in Tempe, Arizona * 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe * $7.1 billion in revenue in 2018 * Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500 * 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year * Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business) * Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Today's talent leads tomorrow's success. Learn about careers at Insight: ****************. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Batesville -- Indiana (US-IN) -- United States (US) -- None -- None -- US - Cincinnati, OH -- Nearest Major Market: Cincinnati Job Segment: Technician, Developer, Network, Service Desk, Supply, Technology, Customer Service, Operations

Keywords: Insight UK, Cincinnati , Services Technician, Professions , Cincinnati, Ohio

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