Business Systems Analyst
Company: CDK Global
Posted on: September 14, 2020
Accelerate Your Career Drive global technology With more than 2
billion in revenues, CDK Global is a leading global provider of
integrated information technology and digital marketing solutions
to the automotive retail and adjacent industries. Focused on
enabling end-to-end automotive commerce, CDK provides solutions to
dealers in more than 100 countries around the world, serving
approximately 28,000 retail locations and most automotive
manufacturers. CDK Global solutions automate and integrate critical
processes from pre-sale targeted advertising to the sale,
financing, insurance, parts supply, repair and maintenance of
vehicles, with an increasing focus on utilizing data analytics and
predictive intelligence. We're large enough to make a difference
but small enough for your voice to be heard. This means that we are
an organization where every person matters. You can make an impact
on the success of our business and that of our customers regardless
of what career you decide to pursue. From data scientists to sales
and client service experts, we're hiring to support your growth and
ours - Green light your career. CDK Global is hiring a Business
Systems Analyst with work with our Customer Experience team. To be
considered for this position prior automotive industry experience
is required . POSITION SUMMARY As part of the Customer Experience
Enablement - Stakeholder Management team, this position facilitates
the collaboration between all Customer Experience teams and our CDK
technology teams to identify and drive product enhancements to
improve our CX operational capacities and ensure a positive
customer experience. This team partners with technical teams to
satisfy the operational needs across CX by . serving as the "voice
of Customers and Customer Experience" for our technology partners
to eliminate redundancies . soliciting CX business needs and
priorities from our CX leaders and stakeholders to clearly set CX
priorities . using insights and data to clarify cross-functional CX
needs . Communicating our CX priorities to our stakeholders and CX
leadership team for frequent communication . executing and tracking
deliverables for technology partners with clear milestones .
standardizing cross-CX processes for our technology needs .
ensuring CX alignment with other CDK project teams such as Business
Process Modernization Voice of the customer Business Analyst Help
businesses by synthesizing external and internal data and
communicating clearly to all stakeholders, facilitators and
partners. Principally responsible for leading business discussions
while interpreting data, formulating reports and making
recommendations based upon research findings and product expertise.
Help in facilitating a Six Sigma closed loop process both
internally and externally to all stakeholder and customers.
Responsibilities include . Evaluating business processes,
anticipating requirements, uncovering areas for improvement, and
developing and implementing solutions. . Knowledge of Software
development life cycle (SLDC). . Leading ongoing reviews of
business processes and developing optimization strategies. .
Conducting meetings and presentations to share ideas and findings.
. Performing requirements analysis. . Effectively communicating
insights and plans to cross-functional team members and management.
. Gathering critical information from meetings with various
stakeholders and producing useful reports. . Working closely with
key stakeholders, customers, product owners and managerial staff. .
Become a fully integrated partner with their internal clients to
ensure alignment to the customers' business goals and effectiveness
in informing and evaluating their business strategies. . Ensuring
solutions meet business needs and requirements from design to
delivery. . Managing projects, developing project plans, and
monitoring performance. . Updating, implementing and maintaining
procedures. . Prioritizing initiatives based on objective analysis,
business needs and requirements. . Serving as a liaison between
stakeholders and users. . Managing competing resources and
priorities. . Monitoring deliverables and ensuring timely
completion of projects. . A passionate advocate for the customer
Business Analyst Requirements . Bachelor's degree in business or
related field preferred OR equivalent experience. . 2 years
experience and expertise in quantitative, qualitative and
statistical methods related to Voice of the Customer analytics. .
Prior automotive industry experience required. . Expertise in the
design of dashboards and other reporting platforms to effectively
distribute insights from Voice of the Customer analytics to
democratize actions to a variety of business partners. .
Organizationally savvy, with demonstrated ability to influence
leaders and facilitate alignment and clear decision-making. .
Excellent communicator, including written, verbal, and presentation
skills. . Strong leadership, collaboration, and influencing skills.
. Fundamental analytical and conceptual thinking skills .
Competency in Microsoft applications including Word, Excel, and
Outlook. . Understanding of Product Management software such as
JIRA. . History of using unstructured data (Text Analytics) to
determine key insights CDK Global knows you have passions outside
of work. You have family, friends, sporting events, and lots of
things going on. That's why we offer a comprehensive benefits
package to not only take care of you but your family as well. All
of our benefits are effective the first day of employment including
401K matching, paid time off to re-energize, donate your time to
volunteer in your community, and tuition reimbursement to name a
few. At CDK, we pride ourselves on having a diverse workforce. We
value and celebrate the uniqueness of individuals and the different
perspectives they provide. We offer equal opportunity employment
regardless of race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability status, age, marital status, or protected veteran
Keywords: CDK Global, Cincinnati , Business Systems Analyst, Professions , Cincinnati, Ohio
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