Customer Account Analyst/Customer Service Rep

Company: Sun Chemical
Location: Cincinnati
Posted on: January 15, 2021

Job Description:

Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion and over 20,000 employees supporting customers around the world.Description The Customer Account Analyst (CAA) for the North American Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed. ESSENTIAL JOB FUNCTIONS: * Manage a portfolio of customer accounts * Enter orders in an effective and precise manner* Recognize appropriate situations for escalation* Actively communicate with the customer on order changes, future orders, and other non-order related requests. * Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical* Establish and complete contacts from various channels (email, phone, chat)* Identify potential issues and work to resolve them proactively* Follow established processes to manage exceptions* Monitor customer open orders and shipments, as well as other relevant data * Other duties as assigned Position Requirements * 2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers * Customer focused with strong interpersonal skills * Must be able to use critical thinking skills to help solve problems or generate new ideas * Ability to prioritize customer demands and manage multiple requests with attention to detail * Excellent level of proficiency in business communication, including strong verbal and written communication skills requiredSome experience with SAP or other ERP system preferred.* Proficient Microsoft Office skills (Word, Excel, Outlook)Must be able to work Monday-Friday* High School Diploma/GED required. * Bilingual English/French a plus.EOE Statement Sun Chemical is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.SDL2017

Keywords: Sun Chemical, Cincinnati , Customer Account Analyst/Customer Service Rep, Professions , Cincinnati, Ohio