Chief Information Officer
Company: Gonza Executive Search
Location: Cincinnati
Posted on: February 25, 2021
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Job Description:
I. Overview Total Quality Logistics ("TQL", www.tql.com ) is a
Cincinnati-based 3rd party logistics company looking for an
"infrastructure and operations"-focused CIO, with significant
telephony/Call Center, transportation, logistics and supply
chain/demand planning experience and scale.--Awarded "Fortune's Top
100 Companies to work for", TQL has $4.1B in revenue (grew 20% in
2020 YOY), 5,500+ emp, and is the 2nd largest freight brokerage
firm in the nation with over 18,000 brokers. They have a VERY
strong sales culture and the entire org, including IT supports the
sales-oriented business model and processes. This 370-person IT org
is a service-oriented group. The CIO will be responsible for
enterprise-wide infrastructure and operations including network
engineering, database administration, technical services, cyber and
information security, telecommunications.--They will be accountable
for developing and enhancing a robust IT strategy, providing
tactical direction and planning, and leading, mentoring, and
growing an elite team of technologists.--TQL is looking for someone
who will lead with a hands-on, roll-up-your-sleeves mentality,
while being able to operate effectively with our executive
leadership team. In this role, the CIO will focus on building and
enhancing systems and processes that are reliable, innovative, high
performing, and central to the company's business and digital
strategies. The CIO will collaborate with the application
development organization to deliver world-class information
technology solutions that are highly advanced, real-time, widely
accessible, secure, and end-user focused. The current tech stack at
TQL is MSFT servers, cisco networking VMware, Citrix for remote
access, EMC/Dell, Avaya servers, and ACV call center technology.If
interested, please email me your resume to juan@gonzasearch.com
with a short email write-up on why you are a good fit. We will
respond within 1 week of your application. Thank you, in advance.
II. Top 3 Challenges for next 18-24 months - what does success look
like? 1) Automating the life cycle between the carriers and the
customers through advanced API integrations and modern
technologies.--Moving from an often-manual process to a 100%
automated, fluid, data transfer process through better
connectivity, 24/7, across the entire process.2) Change Management
/ Culture Change to Agile Methodology.--Continue to transform the
IT department to an agile development methodology shop, with
iterative processes, to support the app development team on a
continuous basis, and whereby TQL can fulfill and adapt to customer
requirements, market conditions and needs at a constant pace;3)
Upgrading the Telephony Technology & Integrations which Support
TQL's Core Business Process.--Replace current intelligent call
routing with next generation technology with multi-channel
connectivity (IMs, texts, emails, phone calls) all through one
seamless platform, but multi-dimensional and multi-purpose,
depending on the user, feature, and need.--Moving from automatic
call distributors (ACD) and integrating bridge line appearances
with users, and at the same time move from a traditional TDM
connectivity to a more advanced system of session initiation
protocol (SIP) call routing.III. Key Responsibilities-- Direct
TQL's IT infrastructure, operations, database, cyber security,
information security, and telecommunications initiatives-- Lead a
department of 250+ IT professionals with plans to grow to 350 in
the next 12 months-- Define, plan, and implement a short- and
long-term information technology roadmap-- Oversee the execution,
communication, training, and support for IT strategic initiatives
and delivery with a strong focus on internal and external customer
service-- Evaluate business needs and communicate solutions and
risks to the leadership team-- Ensure current and planned technical
architecture, investments, and solutions are aligned with company
initiatives-- Proactively advise the executive team on emerging
technologies, digital, and industry trends that are most relevant
to company goals and evolving needs-- Effectively assess and
communicate company-wide security risks and mitigation strategies--
Solve complex problems in a highly dynamic and agile environment--
Share solutions with the organization and develop a consistent
communication strategy-- Ensure appropriate business continuity and
recovery plans are in place, communicated, and tested-- Negotiate
contracts with current and prospective vendors for necessary
technologies-- Manage and grow the information technology teams;
including interviewing, hiring, developing, and retaining top
talentIV. Qualifications-- CIO Leadership - 15+ years of relevant
IT leadership experience-- Industry Exp: Transportation, logistics,
or supply chain/demand planning technology platforms-- Telephony /
call center technology experience, and relevant processes and
ecosystem platform integration-- Sales Culture Org - Experience
with a company that is service-oriented around a very strong "Sales
Culture"-- Experience implementing modern network infrastructure,
data architecture, cyber security, information security, and
telecommunications-- Agile, product-management methodology
experience - creating products and platforms that are driven by
business and/or customer needs-- Build the organization - Proven
ability to attract, develop, and retain top IT talent-- Matrixed
Organization - Comfortable working in a cross functional, fast
paced, sales-centric organization with ever-changing business needs
-- Bachelor's degree required, advanced degree preferredV.--About
TQL (Total Quality Logistics)www.tql.comTotal Quality Logistics
("TQL") is a $4.1 billion dollar, 5,500 employee, Cincinnati-based
leader in the third-party logistics industry.--Their fast-paced,
energetic sales team and state-of-the-art technology have propelled
them from a regional startup to the 2nd largest freight brokerage
firm in the nation partnering with over 18,000 brokers. Fierce
dedication to their Winning Principles culture - proactive
communication, honesty, and teamwork - gives TQL the edge to
continually exceed the expectations of their employees, customers,
and carriers. TQL takes pride in their people and the
industry-leading transportation services they provide
24/7/365.--Recent awards won acknowledging TQL are:--Fortune 100
Best Companies to Work For (2019-2020); Inc. Magazine Best
Workplaces (2019-2020); and Transport Topics' Top 50 - 2nd Largest
Freight Brokerage Firm (2016-2020).If interested, please email me
your resume to juan@gonzasearch.com. We will respond within 1 week
of your application.--Thank you, in advance.
Keywords: Gonza Executive Search, Cincinnati , Chief Information Officer, Professions , Cincinnati, Ohio
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