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Chief Information Officer

Company: Gonza Executive Search
Location: Cincinnati
Posted on: February 25, 2021

Job Description:

I. Overview Total Quality Logistics ("TQL", www.tql.com ) is a Cincinnati-based 3rd party logistics company looking for an "infrastructure and operations"-focused CIO, with significant telephony/Call Center, transportation, logistics and supply chain/demand planning experience and scale.--Awarded "Fortune's Top 100 Companies to work for", TQL has $4.1B in revenue (grew 20% in 2020 YOY), 5,500+ emp, and is the 2nd largest freight brokerage firm in the nation with over 18,000 brokers. They have a VERY strong sales culture and the entire org, including IT supports the sales-oriented business model and processes. This 370-person IT org is a service-oriented group. The CIO will be responsible for enterprise-wide infrastructure and operations including network engineering, database administration, technical services, cyber and information security, telecommunications.--They will be accountable for developing and enhancing a robust IT strategy, providing tactical direction and planning, and leading, mentoring, and growing an elite team of technologists.--TQL is looking for someone who will lead with a hands-on, roll-up-your-sleeves mentality, while being able to operate effectively with our executive leadership team. In this role, the CIO will focus on building and enhancing systems and processes that are reliable, innovative, high performing, and central to the company's business and digital strategies. The CIO will collaborate with the application development organization to deliver world-class information technology solutions that are highly advanced, real-time, widely accessible, secure, and end-user focused. The current tech stack at TQL is MSFT servers, cisco networking VMware, Citrix for remote access, EMC/Dell, Avaya servers, and ACV call center technology.If interested, please email me your resume to juan@gonzasearch.com with a short email write-up on why you are a good fit. We will respond within 1 week of your application. Thank you, in advance. II. Top 3 Challenges for next 18-24 months - what does success look like? 1) Automating the life cycle between the carriers and the customers through advanced API integrations and modern technologies.--Moving from an often-manual process to a 100% automated, fluid, data transfer process through better connectivity, 24/7, across the entire process.2) Change Management / Culture Change to Agile Methodology.--Continue to transform the IT department to an agile development methodology shop, with iterative processes, to support the app development team on a continuous basis, and whereby TQL can fulfill and adapt to customer requirements, market conditions and needs at a constant pace;3) Upgrading the Telephony Technology & Integrations which Support TQL's Core Business Process.--Replace current intelligent call routing with next generation technology with multi-channel connectivity (IMs, texts, emails, phone calls) all through one seamless platform, but multi-dimensional and multi-purpose, depending on the user, feature, and need.--Moving from automatic call distributors (ACD) and integrating bridge line appearances with users, and at the same time move from a traditional TDM connectivity to a more advanced system of session initiation protocol (SIP) call routing.III. Key Responsibilities-- Direct TQL's IT infrastructure, operations, database, cyber security, information security, and telecommunications initiatives-- Lead a department of 250+ IT professionals with plans to grow to 350 in the next 12 months-- Define, plan, and implement a short- and long-term information technology roadmap-- Oversee the execution, communication, training, and support for IT strategic initiatives and delivery with a strong focus on internal and external customer service-- Evaluate business needs and communicate solutions and risks to the leadership team-- Ensure current and planned technical architecture, investments, and solutions are aligned with company initiatives-- Proactively advise the executive team on emerging technologies, digital, and industry trends that are most relevant to company goals and evolving needs-- Effectively assess and communicate company-wide security risks and mitigation strategies-- Solve complex problems in a highly dynamic and agile environment-- Share solutions with the organization and develop a consistent communication strategy-- Ensure appropriate business continuity and recovery plans are in place, communicated, and tested-- Negotiate contracts with current and prospective vendors for necessary technologies-- Manage and grow the information technology teams; including interviewing, hiring, developing, and retaining top talentIV. Qualifications-- CIO Leadership - 15+ years of relevant IT leadership experience-- Industry Exp: Transportation, logistics, or supply chain/demand planning technology platforms-- Telephony / call center technology experience, and relevant processes and ecosystem platform integration-- Sales Culture Org - Experience with a company that is service-oriented around a very strong "Sales Culture"-- Experience implementing modern network infrastructure, data architecture, cyber security, information security, and telecommunications-- Agile, product-management methodology experience - creating products and platforms that are driven by business and/or customer needs-- Build the organization - Proven ability to attract, develop, and retain top IT talent-- Matrixed Organization - Comfortable working in a cross functional, fast paced, sales-centric organization with ever-changing business needs -- Bachelor's degree required, advanced degree preferredV.--About TQL (Total Quality Logistics)www.tql.comTotal Quality Logistics ("TQL") is a $4.1 billion dollar, 5,500 employee, Cincinnati-based leader in the third-party logistics industry.--Their fast-paced, energetic sales team and state-of-the-art technology have propelled them from a regional startup to the 2nd largest freight brokerage firm in the nation partnering with over 18,000 brokers. Fierce dedication to their Winning Principles culture - proactive communication, honesty, and teamwork - gives TQL the edge to continually exceed the expectations of their employees, customers, and carriers. TQL takes pride in their people and the industry-leading transportation services they provide 24/7/365.--Recent awards won acknowledging TQL are:--Fortune 100 Best Companies to Work For (2019-2020); Inc. Magazine Best Workplaces (2019-2020); and Transport Topics' Top 50 - 2nd Largest Freight Brokerage Firm (2016-2020).If interested, please email me your resume to juan@gonzasearch.com. We will respond within 1 week of your application.--Thank you, in advance.

Keywords: Gonza Executive Search, Cincinnati , Chief Information Officer, Professions , Cincinnati, Ohio

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