Internal IT Technician

Company: Cincinnati Hamilton County Community Action Agency
Location: Cincinnati
Posted on: February 25, 2021

Job Description:

Position Title Internal IT Coordinator FLSA Status Exempt Division Finance Pay Grade 10 Work Hours Mon-Fri, 800 a.m. 500 p.m., 80 bi-weekly, requires evenings and weekends. Revision Date January 2021 Work Location Cincinnati-Hamilton County Community Action Agency 1740 Langdon Farm Road Cincinnati, Ohio 45237 Position Summary This position serves a critical role in supporting CAA business and user technology needs in partnership with the Agency s third-party technology managed services provider. Ensures that the IT service infrastructure and tools are in place for productive, efficient and secure business operations, allowing CAA to serve client needs. In addition to ensuring the smooth operation of the Agency s IT systems, this role is responsible for a wide range of projects and initiatives, such as leading the implementation of critical business technology tools, serving as systems administrator, training users, and coordinating day-to-day support with the Agency s external technology partner. Success in this role requires critical thinking, problem-solving, communication and collaboration with users at all skill levels. Essential Job Functions Under General Supervision Oversight of IT ContractorMSP Consulting Partner 1. Acts as a liaison between the Agency and the IT Contractor 2. Monitors the performance of the IT Contractor makes recommendations to improve contracted IT services 3. Assists IT Contractor with deployment of computer equipment for staff 4. Tracks and maintains overall inventory of Agency equipment partners with internal liaison for Head Start to maintain equipment master list manages equipment recycling once devices are removed from the network 5. Ensures that the Agency has complete documentation of all administrative passwords and schematics for CAA s IT infrastructure 6. Keeps abreast of the schematic of hardware and servers as the administrator for all contractor installed hardware and software 7. Partners with IT Contractor in the management of vendors that have a relationship with the Agency and have hardwaresoftware incorporated into the Agency s IT network. 8. In collaboration with the IT Contractor, provides advice to departments on the most suitable IT choices identifies technological improvement opportunities and works with the IT Contractor in implementing improvements 9. Facilitates implementation of new software and solutions by collaborating with Agency Department Heads and acting as the project manager within softwaresolution implementation projects 10. Participates in the IT Contractor s annual (or as-needed) risk assessment of the Agency s IT systems 11. Ensures IT Contractor is managing internet speed that is adequate and reliable in the Agency s facilities Internal Project Management and Staff Support 12. Provides internal communication with staff for Agency-wide initiatives related to scheduled maintenance, network outages, etc. 13. Manages and controls Agency-hosted VoIP phone system and assists staff with phone operations issues, training, and setup manages and facilitates the procurement of Agency cellular devices and data plans 14. Provides training to end users for Microsoft software Word, Excel, PowerPoint, Outlook 15. Assists users with audio-visual equipment, speakers and televisions 16. Collects and analyzes feedback from users to gauge satisfaction and success 17. Manages process for software RFP s and evaluation of vendors 18. Performs other ad-hoc projects or tasks as assigned The above statements are intended to describe the general nature and level of the work being performed by staff assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Additionally, C-HCCAA management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary Qualifications and Requirements 1. Bachelor s Degree in computer science, engineering, information science, or information systems management. 2. 5-plus years of experience in an information technology environment previous experience in IT consulting or project management 3. Experience with Salesforce is an advantage 4. Understanding of troubleshooting and repairing complex IT issues 5. In-depth knowledge of a variety of IT systems, databases and applications 6. Understanding of TCPIP protocols and LANWAN configuration 7. Strong relationship-builder and collaborator ability to build positive and effective internal and external partnerships 8. Excellent verbal and written communication skills ability to communicate effectively with users at all levels, Agency management, and external partners comfortable training and presenting 9. Strong project management skills ability to set goals with realistic deadlines and assess daily, weekly, monthly and quarterly progress 10. Strong interpersonal skills ability to remain cool-headed in stressful situations patience with less skilled users 11. High level of proficiency in Microsoft Office applications 12. Strong critical thinking skills ability to troubleshoot and problem-solve 13. Excellent organizational skills, time management and attention to detail ability to coordinate between multiple parties and projects 14. Decisiveness and good judgment ability to prioritize duties 15. Valid driver s license WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. PHYSICAL DEMANDS a. Sit, stand, walk and kneel b. Talk and hear c. Use hands to manipulate, handle, feel, and control items or equipment d. See and be able to read, write, and interpret written documents e. Occasionally lift and move objects weighing up to 30 pounds f. Drive a vehicle to different locations ORGANIZATIONAL STRUCTURE Reports to VP, Organizational Development Manages Manages the work of contracted IT provider.

Keywords: Cincinnati Hamilton County Community Action Agency, Cincinnati , Internal IT Technician, Professions , Cincinnati, Ohio