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Assoc Integration Analyst

Company: CDK Global
Location: Cincinnati
Posted on: January 16, 2022

Job Description:

Job Responsibilities:Responsible for providing technical consulting to third party vendors and managing the vendor as they progress through the integration certification process of managed bi-directional integration. - Expected to be able to work with multiple vendors in various stages of the certification process simultaneously;Responsible for coordinating with Partner Program Sales Engineers to providing technical integration assessments for third party vendor applications;Responsible for providing technical support to the Partner Program R&D team and certifying Partner Program product prior to the release of product for use by third party vendors;Responsible for serving as a technical contact and liaison to other CDK R&D Application teams for the Partner Program;Responsible for troubleshooting product development and production support application integration issues as necessary. Serves as the Tier 3 escalation point for production support issues escalated by Partner Program Support;Responsible for coordinating and managing customer simulation testing of DMS applications and EIP changes with integrating vendor partners;Responsible for acquiring and maintaining in-depth knowledge of integrated CDK applications;Responsible for contributing to efforts to continuously improve organizational processes, such as the identification and documentation of standards and best practices related to the activities of their role in the Partner Program.Qualifications Required:3+ years' experience working with software requirements, troubleshooting software issues, and testing software to ensure that it meets requirements;3+ years' experience working with and/or supporting CDK DMS applications such as F&I, Accounting, Parts, and ServiceExperience working with ENGLISH query language and DMS operating system;Preferred experience within the automotive industry and automotive dealership management;Must be able to work with little supervision;Must possess excellent troubleshooting skills;Strong communication skills are required as this is a customer facing position;Strong organizational skills and be able to manage multiple concurrent projects;Strong understanding business environments and associated processes and to effectively communicate about them to a technical audience;Ability to effectively manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers;Education: Bachelor's degree in technical discipline, related field or equivalent work experience required.At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. - CDK may offer employer visa sponsorship to applicants.Job ID: JR259Job Area: IntegrationFunction: Systems IntegratorIndustry: Software

Keywords: CDK Global, Cincinnati , Assoc Integration Analyst, Professions , Cincinnati, Ohio

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