Customer Svc Assoc Analyst 2
Company: Citi
Location: Cincinnati
Posted on: May 15, 2022
Job Description:
The Customer Service Associate Analyst is an entry-level
position responsible for assisting in customer related activities
and providing resolutions in coordination with the Customer Service
team. The overall objective of this role is to address external
customer issues and provide ongoing customer service support.
Responsibilities:
- Provide operational support across function, including
administering defined procedures, performing analysis and preparing
reports
- Provide first-level technical phone, email, and customer
support for federal agencies and financial institutions
- Log, manage, and own cases through to a timely resolution and
assist with root cause analysis and identifying fixes and
preventative measures
- Ensure all cases are updated on a regular basis and clients are
advised of status
- Interact with internal teams and external financial teams and
partners
- Support end-to-end file transmissions through the Treasury Web
Application Infrastructure
- Provide customer service and timely resolution to high profile
& sensitive clients
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency.Qualifications:
- 0-2 years of relevant experience in help desk and/or
application support preferred
- Proven relationship building and customer service
skillsEducation:
- Bachelor's degree/University degree or equivalent
experience-------------------------------------------------Job
Family Group: Customer
Service-------------------------------------------------Job
Family:Institutional Customer
Service------------------------------------------------------Time
Type:Full
time------------------------------------------------------Citi is
an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi ) invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
-----------------------------Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Cincinnati , Customer Svc Assoc Analyst 2, Professions , Cincinnati, Ohio
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