Plumbing Coordinator

Company: WORK WITH YOUR HANDZ
Location: Erlanger
Posted on: September 25, 2022

Job Description:

NOW HIRING PLUMBING COORDINATORWe are growing by leaps and bounds! We are a family owned company and have been in the industry for nearly 15 years! We continually train and educate our employees so they can grow professionally and personally. - Our culture of learning leads to the longevity of our relationships with our employees and customers!The RoleWe are actively seeking a Plumbing Coordinator -to help our team grow and provide a great customer experience. The Plumbing Coordinator will coordinate plumbing leads ensuring they turn into appointments with our plumbing team. This position requires punctuality, reliability, excellent prioritization skills, the ability to multitask efficiently without compromising accuracy, and great computer/technology skills.What Can WE Do For YOU?

• Provide stability - we are a family-owned large residential service company that has been in business for nearly 15 years
• Quarterly team outings
• Monthly company meetings
• An Awesome Holiday party with giveaways!
• Company contests
• Philanthropy- community giveaways
• Nice company trucks
• Weekly professional training
• Opportunity for job growth within the companyBenefits of working for us
  • Medical insurance
  • Vision and dental insurance
  • Company paid Short and Long term disability insurance
  • Company paid Life Insurance
  • 401(k) retirement plan with company match
  • Paid Time Off
  • Take company vehicle home -
  • Company uniformsResponsibilities of our Plumbing Coordinator
    • All plumbing installation calls and major estimates go directly to the Plumbing Coordinator.
    • The plumbing Coordinator dispatches plumbing calls to the Plumbing Team.
    • Tracks the results of the plumbing calls for reporting purposes in appropriate
    • documents/files.
    • Schedules plumbing installations with the customer on all sold jobs.
    • Handles all scheduling issues, moving calls, rescheduling, etc.
    • Knows how to establish customer rapport to ensure the highest levels of satisfaction.
    • Completes purchase orders and ensures the proper equipment is ready for the install/job. This will take coordination and communication with the PSR.
    • Provides support for installers/team during the install.
    • Ensures paperwork is complete and accurate for inspections, permits, invoices, etc.
    • Processes the invoice in the computer system/Service Titan.
    • Fills out timesheets for the plumbing team for tracking purposes only. Does not approve
    • payroll.
    • Make sure that when a client calls in to move forward with a previous quote that the technician is communicated with before it is booked. This includes going over how long the job will take, who needs to be on it, any special tools or parts needed, permits, sub-contractors, utility locates, etc.
    • Goes through unsold jobs from previous days and gets a list of them to inside sales.
    • Keeps track of sub fees for daily tracking and gets them to dispatch in the morning.Requirements for our next Plumbing Coordinator
      • Highly organized with exceptional follow-through abilities.
      • Strong verbal and written communication.
      • High integrity with advanced social skills and ability to make solid connections.
      • Strong desire to be better at your job tomorrow than you are today.
      • The personality that blends well with a fast-paced, goal-driven environment.
      • Competitive individual contributor who also loves to win as a team.
      • Exceptional problem-solving skills.
      • Thrives in a fast-paced high-energy environment.
      • Able to follow processes and coachable.
      • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
      • Carefully work to ensure adherence to safety and quality of work standards.
      • Ability to work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
      • Consistently live out company core values daily.
      • Vibrant personality and good interaction within a diverse workforce.

Keywords: WORK WITH YOUR HANDZ, Cincinnati , Plumbing Coordinator, Professions , Erlanger, Ohio