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Operations Agent 1

Company: Pilot Freight Services
Location: Cincinnati
Posted on: January 27, 2023

Job Description:

Pilot has the best employees in the transportation and logistics industry!


• Tracking and tracing outbound shipments

• Inspecting outbound freight

• Contracting new carriers as needed and assigning carriers and providing load tenders

• Communicating freight status and any problems to other stations and customers, and updating the system

• Provide customer service

• Able to work overtime and weekend on call rotations.

• Data entry of shipments into transportation management system

• Quoting, costing and invoicing of international shipments, air, ocean and ground

• Domestic air and ground routing (including Canada)

• Contract new carriers

• Negotiate Freight Rates

• Develop collaborative carrier relationships

• Assigning carriers and providing load tenders

• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers


• Multi-tasking while maintaining precise attention to detail

• Excellent verbal and written communication skills

• Must be able to type 35+ words per minute

• Must be able to work in demanding, high-volume environment, particularly with email and calls • Precise attention to detail

• Proficient in Microsoft products

• Must be tech savvy

Additional Job Details :


• High school diploma or equivalent is required


• 6+ years minimum experience in freight operations is a plus

• 6+ months experience in Transportation customer service preferred

• 6+ years work experience as an Operations Agent


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at time

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Cincinnati , Operations Agent 1, Professions , Cincinnati, Ohio

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