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Shop Technician & Delivery Hybrid

Company: Modern Office Methods
Location: Cincinnati
Posted on: January 27, 2023

Job Description:

OVERVIEW & PURPOSEThe primary function of the shop technician is to service the client by maintaining office equipment within the shop environment.PRIMARY FUNCTIONS

  • Complete new equipment (Canon, Lanier, and HP) set-ups per manufacturer guidelines. Set-ups are to be completed within 85% of baseline average by model broken. (By Make & Model) Fully test and document functions & optional accessories installed are fully operational.
  • Recondition/Refurbish trade-in equipment . Assist with equipment refurbishing as required & set-up schedule permits. Thoroughly clean & inspect, verify all functions fully operational, and replace worn parts as required.
  • Complete clean & checks as required. Check & verify operation of units going out for demo, loaner & short term rental use before each delivery. Reset memory, and complete hard drive reset.
  • Complete set-up reports & supporting documentation. Set-up checklist along with supporting documentation packet including default settings print out, and test copies for each function (copy/print/fax/duplex, etc) submitted for each set-up. Clear parts consumed on calls.
  • Assist with receiving & un-boxing equipment as required. Verify packaging is in good order, or retain if suspect until set-up is complete. Utilize lifting straps & forklift on devices over 150 lbs.
  • Assist with deliveries as required. Operate van or truck equipped with lift gate to make deliveries as needed. Attach options and complete basic user training.ADDITIONAL FUNCTIONS
  • Drives truck to deliver such items as copiers, printers, paper, and various other office equipment and products to client's place of business and between the branch offices.
  • Completes basic set-up & installation at client's office including basic operator training. (Installation includes attaching finishers or side LCT trays. Training entails basic copy functions from the MFD-not connected solutions).
  • Communicates with clients on the day of delivery to set approximate delivery time, and notifies the appropriate sales representative when delivery is complete.
  • Coordinates any networked deliveries arrival times with the staff assigned to limit down time, and provide a professional delivery & installation experience.
  • Updates set-up & delivery manager on any problem deliveries, and verifies ownership before picking up any equipment not listed on paperwork.
  • Operates stair climber as required to move equipment up or down stairs.
  • Listens to and directs service complaints to appropriate party.
  • Loads truck in accordance with guidelines to insure equipment will arrive at client's office intact and in good working order.
  • Records delivery & pick-up information on daily delivery record. (Including the appropriate start & ending meter reads or meter print outs)
  • Issues or obtains client signature on receipt for pickup or delivery.
  • Performs routine maintenance on truck, and keeps the truck clean inside & out.
  • Assist in Meter collection as requested.
  • Other miscellaneous duties as requested.SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibility.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.POSITION TYPE & EXPECTED HOURS OF WORKNON-EXEMPTExpected hours of work are Monday through Friday, 8AM to 5PM.TRAVELThis position requires occasional travel.REQUIRED EDUCATION & EXPERIENCE
  • High school diplomaOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL OPPORTUNITY EMPLOYERModern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Keywords: Modern Office Methods, Cincinnati , Shop Technician & Delivery Hybrid, Professions , Cincinnati, Ohio

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