Field Support Technician

Company: Eye Care Partners
Location: Cincinnati
Posted on: September 25, 2024

Job Description:

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. EyeCare Partners is seeking an IT Field Support Technician. A Field Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Essential Responsibilities Respond to all support tickets regarding IT and medical equipment related issues and serve as point of contact for the issues through resolution or escalation Configure PCs and laptops, problem ticket resolution and track problems using Manage Engine Service Desk Plus Install, repair, and conduct preventative maintenance on computers, hardware, and peripheral components like disk drives, printers, keyboard and monitors Install and/or troubleshoot software packages such as networking components, operating systems, and office applications Integrate and test activities by migrating applications from development to operation environment Coordinate with the network services and information systems groups Connect users to networks Clearly communicate technical solutions in a user friendly professional manner; providing one-on-one coaching as needed Provide accurate information on IT products or services Diagnose and resolve incidents using documented procedures to perform responsibilities, including follow-up and update internal end user status and information Development and support of knowledge and abilities for the team Travel to other Eyecare Partners facilities, when deemed necessary by IT management. Other duties may be assigned as required by IT management. Education, Skills and/or Experience Associates degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred; or the equivalent work experience Minimum of 3-5 years IT experience in service desk/technician function Good understanding of computer systems and other tech products such as medical equipment, Decryption, EMR Data Center, Windows 7 and above and Active Directory Ability to diagnose and resolve basic technical issues Excellent communication skills Ability to work weekends Commitment to work over 40 hours to meet the needs of the business The technician must be organized, self-motivated, fast paced, able to adapt to change quickly as well as be able to respond to end users needs quickly or find the right person to do so Exceptional verbal and written communication Project management skills Ability to interact with users from all levels and areas of the company Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by the organization. An appropriate candidate will ensure the end user is treated with a high level of professionalism and courtesy regardless of position within the organization Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crouch and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Also, this role requires employees to analyze/evaluate information and communicate with internal customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance with this application, please contact [phone removed]. Please do not contact the office directly only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Employment Type: Full Time

Keywords: Eye Care Partners, Cincinnati , Field Support Technician, Professions , Cincinnati, Ohio