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Associate Implementations Consultant

Company: Worldpay US
Location: Cincinnati
Posted on: January 15, 2019

Job Description:

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.
The Opportunity

Part of Worldpay's success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement. Once we gain a new customer, our teams have to work together seamlessly in order to deliver stellar service that gets our clients up and running as quickly as possible. Our Sales Operations team members are specialists in communicating our customers' needs to the right teams at Worldpay, ensuring nothing but the best experience from sale to implementation and beyond.
The Associate Implementations Consultant understands the underlying mechanisms between customer need and technical implementation of our products and services. He/she is able to translate those needs to our development teams efficiently in order to achieve a seamless and intuitive experience for the client. They're also a knowledgebase, equipped with the skills to assist customers through issues ranging from installation, operation, maintenance to product application or compatibility matters.
A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.
The Day-to-Day

Responsibilities:

  • Works closely with customers to identify user's business requirements.
  • Interprets business needs and translates them into system requirements.
  • Writes business specifications and forwards to technical staff for system development.
  • Acts as the conduit between a user group and an IT development team.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software or networked and/or wireless systems.
  • Reports design, reliability and maintenance problems or bugs to design/software engineering.
  • Full to partial oversight of all assigned implementations and partner engagements
  • Learns functionality of applicable Worldpay Ecommerce and/or vendor platform, and payment processing as a whole.
  • Learns to discuss and present payment processing concepts with customers, partners and prospects.
  • Builds stable working relationships internally.
  • Learns to manage external & internal priorities (with full to partial oversight).
    Qualifications:
    • Typically requires a Bachelor's degree or equivalent work experience.
      All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

      Keywords: Worldpay US, Cincinnati , Associate Implementations Consultant, Professions , Cincinnati, Ohio

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