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NOC Technician

Company: Robert Half Technology
Location: Cincinnati
Posted on: September 14, 2019

Job Description:

Alarm Monitoring If you are interested in hearing more about this open contract - please contact Jennifer Heath @ 513-621-6890 or Jennifer.Heath@RHT.com. Tracking of Alarms via Trouble Tickets Troubleshooting/Analysis Engaging Field Support Escalating Critical Service Impacting issues Reporting/Trending the alarms as necessary Documenting tickets and following through until closure upon clearing the Alarms Responsibilities Alarm Monitoring and creating trouble tickets ( using Salesforce Ticketing System) Alarm Troubleshooting: Analyze the severity of the alarms to understand the service impact and take corrective actions (Reset RRH, change system parameters, etc. via LSM commands) to clear the alarms Engage Tier 2/Tier 3 Support teams as necessary and capture system logs Notify various client teams when on-site troubleshooting is required Engage Field Support team to schedule on-site tech visits and provide troubleshooting support Document troubleshooting steps and update the Trouble tickets Escalate issues to upper management for -critical service impacting- issues (Sev 1 & Sev 2) and meet the SLA requirements Perform Alarm trending and generate reports for client teams as necessary Document tickets and follow through until closure upon clearing the AlarmsInformation - Network Security, MS Windows 10, LAN - Local Area Network, Information Technology - provided by Dice

Keywords: Robert Half Technology, Cincinnati , NOC Technician, Professions , Cincinnati, Ohio

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