Customer Service Billing Representative
Posted on: September 16, 2020
At A Glance
- Full-time entry-level to mid-level customer service role
resolving customer billing inquiries and account issues, adjusting
services as requested, and upholding positive customer
- Profile: A flexible communicator and good listener who can
multitask to solve problems. Billing Representatives use patience
and effective communication skills to uncover customer needs,
answer questions, and leave a positive impression on every customer
- Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.Are you ready for something
No matter your background, our training program can put you ahead
of the curve on the latest Spectrum technology. Being professional,
courteous, and organized helps you establish and maintain positive
relationships with your customers. Your reliability, integrity and
flexibility make you a wonderful ambassador for the Spectrum brand.
If you re ready to grow your skills, this is an opportunity with a
lot of potential.
What is the Billing Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Billing
Representatives make a real difference to their residential
customers and the company. You will learn how to provide
over-the-phone account and payment support services, including
maintenance, activations, and packaging, plus how and when to
schedule field visits and escalate calls to your support team. You
ll meet regular sales goals by educating customers about service
options and upselling to increase the value of their investment. A
thorough understanding of Spectrum products and services will help
you navigate your way to successful resolutions.
It s all about learning and growing
This may be new for you, but the journey is all mapped out. No
matter your background, our quick, fully paid training can bring
you up to speed on our advanced products and services in about five
weeks. After that, you'll be ready to field questions, process
orders, revise account records and more. Continuing updates help
you stay current on our newest products and services. With peer
mentors and a dedicated coaching line, we make sure you have
everything you need to create a smooth and streamlined experience
for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off we offer free Spectrum products and
services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What it takes to get started
The minimum qualifications for the Customer Service Billing
Ability to read, write, speak, and understand EnglishHigh School
Diploma or GEDPreferred Qualifications
Preferred qualifications for the Customer Service Billing
6 months or more customer service experience6 months or more
experience working with computers and multiple software
applicationsAre you ready to join our team?
Now that you know a little more about us, are you ready to apply?
Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
Associated topics: client service, customer, customer care,
customer order, customer service, help desk, service call, service
representative, support specialist, telephone
Keywords: Spectrum, Cincinnati , Customer Service Billing Representative, Sales , Cincinnati, Ohio
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