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Customer Sales Representative

Company: Two Men and a Truck
Location: Cincinnati
Posted on: September 16, 2020

Job Description:

Customer Sales Representative

Job Description

Launch your career with TWO MEN AND A TRUCK-- as a customer sales representative and discover opportunities for growth or movement to other franchises (we have six locations in our group). At TWO MEN AND A TRUCK-- your opportunities are endless. More than one quarter of our franchise owners originally started as associates in our system!

The customer sales representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK-- customers through in-depth knowledge of company products and services.

Job Responsibilities

  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK-- services

  • Asks open-ended, probing questions to determine customer requirements and expectations

  • Directly and accurately inputs information in to Movers Who Care-- software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks

  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications

  • Educates customer on terminology, policies and procedures, anticipated delays, and any additional information needed to increase customer satisfaction and improve profitability

  • Complies with federal, state, and local legal requirements when scheduling moving services and staff

  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK-- and effectively oppose any customer objections

  • Prepares all move-related paperwork and documents on a daily basis

  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints

  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns

  • May participate in various marketing activities including networking, direct mail, and charitable move coordination

    Job Requirements

    Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

    • High school diploma or general education degree (GED) is required. Associates degree in related field is preferred

    • A minimum of one year of inside sales or customer service is required; outside sales and/or TWO MEN AND A TRUCK-- or moving industry experience is preferred

    • Exceptional customer service skills (friendly, courteous and helpful)

    • Exceptional listening and communication skills

    • Exceptional grammar, voice, diction, and writing skills

    • Exceptional organizational and time management skills

    • Accurate; consistent attention to detail

    • Confidence to initiate customer contact and comfortable asking for the sale

    • Motivated by exceeding goals

    • Strong team player who works productively with a wide range of people and personalities

    • Basic computer, keyboarding, and basic business math skills

    • Able to present a professional image at all times to customers and vendors

    • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK-- Core Values

Keywords: Two Men and a Truck, Cincinnati , Customer Sales Representative, Sales , Cincinnati, Ohio

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