Collections Agent

Company: Sutherland
Location: Cincinnati
Posted on: January 14, 2021

Job Description:

Job DescriptionWe're now hiring full-time, Collections Agents to start with us in a work from home environment. We will even supply the equipment to help set you up for success! The role: As a Collections Agent, you'll bring your expertise to showcase your excellent people skills and negotiation tactics by managing inbound and outbound calls in order to collect on assigned accounts. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. This is the job for you if: * You excel at handling customer inquiries and expressing empathy * You are an active listener and are comfortable with de-escalation techniques * You thrive at taking initiative and working independently in a metric-driven environment that rewards you for your efforts * You have outstanding attention to detail What we offer: * Competitive hourly rate with monthly performance incentives * Medical, dental and vision benefits * Paid training * Advancement opportunities Qualifications* 2+ years of outbound collection experience * Ability to work a Mon-Sat schedule with Sundays off * Excellent verbal and written communication skills and are a strong multitasker * Driven by solving problems and meeting goals * Familiar with Microsoft Office tools * Ability to work flexible shifts * High school diploma or equivalent Requirements to work from home: * Excellent Internet connectivity * Productive and secure work environment About us: As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. #SP

Keywords: Sutherland, Cincinnati , Collections Agent, Sales , Cincinnati, Ohio