Remote Customer Service Representative
Company: Global Channel Management, Inc
Posted on: November 22, 2021
Remote Customer Service Representative needs experience Remote
Customer Service Representative requires:
High School diploma
Must be local to Mason
Ability to produce quality and professional written correspondence
Ability to demonstrate and perform basic math
8:30 AM 6:30 PM (M-F)
9:00 am 5:30 pm (rotating Saturdays). Normal Hours: 8:00 am 9:00 pm
(M-F); Weekends 9:00 am 7:00 pm).
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating
systems, proficient with Microsoft Office, fluent with Internet and
mainstream web browsers
Commitment to providing resolution to customer issues on the first
Strong English comprehension and a good command of grammar
Minimum internet speeds are 10 Megs download and 1 Meg upload
(Instructions for Speed Test attached)
Connectivity to the local network is required to be via Ethernet
cord plugged directly into the internet router
Connection cannot be wireless
The workstation should be near a wired internet connect (only 6
feet Ethernet cord will be provided)
Must have a smart phone
Remote Customer Service Representative duties:
Assists customers telephonically and non-telephonically with
service and support issues.
Resolves problems utilizing department tools, resources, business
judgment and expertise, and appropriate partnerships with
field/stores resulting in increased customer satisfaction and
Acts as a positive role models by demonstrating continuous
performance improvement, solid business skills and support of
department and company objectives.
Ensures productivity, revenue generation, and quality levels are
met in order to meet and exceed customer expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems
Keywords: Global Channel Management, Inc, Cincinnati , Remote Customer Service Representative, Sales , Mason, Ohio
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