Inside Sales Representative
Company: ECS Tuning
Location: Cincinnati
Posted on: August 7, 2022
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Job Description:
Description:
Inside Sales Representative: Up to $65k in first year!
Resume submission required, upload as attachment
The Inside Sales Representative will be responsible for driving
rapid sales and margin growth for ECS Tuning and Turner Motorsport
through answering calls, emails, live chat and social media
channels, while serving our customers with best in class service
and support. This rapid growth will be achieved by closing new
sales leads over the phone, live chat, email, social media/forums,
SPIF programs, retaining existing customers through service,
driving AOV and GM% initiatives, while providing customers with
best in class service. Must be a car enthusiast.
Daily tasks include:
Answering phone calls, live chats, emails and messages received
through our social channels.
Order entry and order management, ensuring that all orders are
processed on-time.
Maintaining customer orders by providing order updates and
transparent communication with our customers.
Keeping the needs of the customers front and center providing an
overall positive relationship.
Responsibilities
Contact Center - In this role you will be responsible for handling
all forms of communications with our customers who are seeking
assistance to place an order, update an order, or seeking advice
and/or recommendations. You will be responsible for providing
customers with a solution that closely meets their needs and
expectations.
New Sales - In this role you will be responsible for driving
sales/margin growth through actively closing every contact by
actively asking for the sale.
Social Media /Forum Engagement - In this role you will be
responsible for communicating with customers on our social media
platforms, driving customer engagement, and providing clear and
effective communication with customers who are seeking
advice/support.
Order Maintenance - In this role you will be responsible for
keeping all customers informed regarding updates with active
orders. You will be responsible for updating order ETA's by
providing clear communication while offering solutions that would
enable a more pleasant outcome for our customers.
Team Player - In this role you must be a team player by supporting
your immediate co-workers, as well as cross-functional teams. There
will be times where the sales team is asked for assistance and
cooperation in completing tasks, which you must be willing to
participate in with a positive and up-beat attitude.
Customer Focused - In this role you are required to keep the
customer's needs front and center, providing an overall positive
relationship. All decisions and communications should be made with
our Values in mind.
What Success Looks Like:
Providing every customer with a best in class experience!
Living by our values in all that you do.
- Communication - Transparency - Collaboration - Trust -
Respect
Delivering on Budget Plan for the ECS Retail program:
Delivering on Budget Plan for the Turner Retail program:
Maintaining Contact Center Goals:
- 1.5% Abandon rate (phones)
- 30 second wait times (phones)
- 3-hour response times (email/indirect messages)
- We are looking for a candidate with experience in retail sales,
that is customer centric, strong skills in communication, and
creative problem solving. This individual must fulfill and promote
our core values of
communication-transparency-trust-collaboration-respect, and able to
take/receive constructive feedback.
ECS Tuning, a worldwide leader in the automotive parts and
accessories industry, is looking for a motivated candidate for an
Inside Sales Representative. The success of ECS Tuning is driven by
an energetic culture of automotive passion, results and an
unrelenting determination to succeed. We offer a unique blend of
family-owned values with a professional business savvy in a modern
and upbeat environment combined with a rare opportunity to work in
an industry where passion and devotion for automobiles can be part
of your everyday career.
.Requirements:
Must be a car enthusiast.
High School Diploma
Excellent oral and written communication skills.
Type at 35 words per minute
Professional phone etiquette
Strong data entry skills
Ability to work in a team environment
Advanced problem solving skills, multi-tasking and proven time
management skills are a must
Ability to work in results-oriented work environment
#CB
PI185305773
Keywords: ECS Tuning, Cincinnati , Inside Sales Representative, Sales , Cincinnati, Ohio
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