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Customer Service Agent - $31.58/hr

Company: Russell Tobin
Location: Cincinnati
Posted on: September 24, 2022

Job Description:

Russell Tobin is seeking an Customer Service Agent in Cincinnati, Ohio 45203, for our client, Apply today for immediate consideration!

Job Description:
Deliver the best customer service through efficiency and delivering quality on time, every time.
Provide guidance and best practices via multi-channels (phone, email, chat and social media).
Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
Accurately document customer interactions using our Customer Relationship Management software.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
Champion the voice of the customer by providing feedback to our product team.
Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Who you are
Candidates should have at least one year experience in a customer service or communications role.
Consistent track record of working independently to complete a high volume of customer cases.
Proficient use of web-based products, MS Office and SalesForce (or a similar CRM system).
Basic Real Estate knowledge is preferred but not required.
You're hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
Self starter: the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems; we will give you the knowledge you

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      Job Overview

      • Location:
        Cincinnati, Ohio
      • Practice Area:
        Administrative Associated topics: answer, call center specialist, coordinator, customer care associate, customer care representative, customer care specialist, customer service representative, platform support, representante de servicio al cliente, telephone

Keywords: Russell Tobin, Cincinnati , Customer Service Agent - $31.58/hr, Sales , Cincinnati, Ohio

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