Customer Service Agent - $31.58/hr
Company: Russell Tobin
Location: Cincinnati
Posted on: September 24, 2022
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Job Description:
Russell Tobin is seeking an Customer Service Agent in
Cincinnati, Ohio 45203, for our client, Apply today for immediate
consideration!
Job Description:
Deliver the best customer service through efficiency and delivering
quality on time, every time.
Provide guidance and best practices via multi-channels (phone,
email, chat and social media).
Utilize your interpersonal skills to achieve excellent customer
satisfaction results; keeping our customers front and center as our
north star.
Assist customers with questions relating to product usability; this
includes proactively identifying customer needs through problem
recognition, de-escalation and providing first contact
resolution.
Accurately document customer interactions using our Customer
Relationship Management software.
Be a specialist on dotloop's product, features and functionality to
confidently promote the benefits of being a dotloop user.
Champion the voice of the customer by providing feedback to our
product team.
Team player- be excited to openly communicate with all customers
(internal and external) and be able to adapt quickly to
changes.
Who you are
Candidates should have at least one year experience in a customer
service or communications role.
Consistent track record of working independently to complete a high
volume of customer cases.
Proficient use of web-based products, MS Office and SalesForce (or
a similar CRM system).
Basic Real Estate knowledge is preferred but not required.
You're hard-working, motivated, enthusiastic and honest; work
effectively in a rapidly changing, fast-paced environment in a very
dynamic company.
Self starter: the site is full of features both on the
consumer-facing side and back-end that require an intimate
knowledge of our systems; we will give you the knowledge you
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Job Overview
Cincinnati, Ohio
Administrative Associated topics: answer, call center specialist,
coordinator, customer care associate, customer care representative,
customer care specialist, customer service representative, platform
support, representante de servicio al cliente, telephone
Keywords: Russell Tobin, Cincinnati , Customer Service Agent - $31.58/hr, Sales , Cincinnati, Ohio
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