Sales Representative
Company: Western & Southern
Location: Cincinnati
Posted on: March 20, 2023
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Job Description:
ID 2020-13646
Category Call Center & Customer Service
Type Full Time
Overview
Summary of Responsibilities:
Utilizes financial industry knowledge, training and/or experience
to make informed recommendations across the breadth of the Western
& Southern Financial Group product portfolio to clients as a result
of a review of their current financial situation and current
products held. Must meet or exceed established sales goals
(policies and premium placed) and perform job functions according
to prescribed contact center metrics. Assesses needs of current and
prospective clients using established Integrity Selling techniques
and needs analysis systems in an inbound and outbound contact
center environment. Makes appropriate financial services product
recommendations utilizing the Western & Southern product portfolio.
Accesses other company product portfolios as authorized.
Responsible for conducting a thorough needs analysis before making
product recommendations to impact persistency of product and
client. Establishes and/or builds relationships with current and/or
prospective clients assigned. Works with minimal supervision and is
responsible for making a defined range of decisions, escalating to
Senior Sales Representative and/or Assistant Manager when necessary
and updating Senior Sales Rep/Management Team on a regular
basis.
Responsibilities
Position Responsibilities:
Utilizes financial industry knowledge, training and/or experience
to make informed recommendations across the breadth of the Western
& Southern Financial Group product portfolio to clients as a result
of a review of their current financial situation and current
products held.
Must meet or exceed established sales goals (policies and premium
placed) and perform job functions according to prescribed contact
center metrics.
Assesses needs of current and prospective clients using established
Integrity Selling techniques and needs analysis systems in an
inbound and outbound contact center environment.
Makes appropriate financial services product recommendations
utilizing the Western & Southern product portfolio. Accesses other
company product portfolios as authorized.
Responsible for conducting a thorough needs analysis before making
product recommendations to impact persistency of product and
client.
Establishes and/or builds relationships with current and/or
prospective clients assigned. Proactively follows up on any
potential sale by generating application packets to be sent to the
current or prospective client.
Develops new clients through leads, personal contacts (natural
market) and referrals, including Home Office associates.
Conducts follow-up calls to provide additional information and/or
assist with application completion as necessary. Conducts periodic
reviews of coverage, and provides service and consultation when
appropriate.
Responsible for persistency and growth of business by establishing
rapport, utilizing Integrity Selling, conducting needs analysis as
necessary and making recommendations in the best interest of the
client.
Proactively looks for new sales opportunities, recognizes any
obstacles to approaching these opportunities and works with a
Senior Sales Representative and/or management to overcome these
obstacles.
Implements conservation techniques to minimize the cancellation of
policies. Takes personal responsibility for answering
policyholders' requests, inquiries and problems in a timely and
professional manner.
Stays current on all products for sale within the representative's
capacity and changes in the insurance industry as it pertains to
general licensing requirements.
Promptly reports client concerns and comments regarding products
and processes to Sales Leadership.
Proactively makes suggestions for product or process improvements
to better serve our clients.
Promotes and enhances a team environment, always providing what is
best for the client. Cooperates with others, shares information and
assists others in any way necessary to assure department goals are
met.
Performs other duties as assigned by management.
Qualifications
Selection Criteria:
Proven success selling life insurance, other financial services
products or similar products.
Demonstrated prior experience as an inbound or outbound
representative in a call center.
Proven success proactively learning and developing detailed
knowledge of basic products.
Proven strong work ethic demonstrated by a sound work history.
Demonstrated experience applying the knowledge, training and skills
to uncover clients' unmet needs and effectively address client
situations.
Demonstrated experience working as part of a team developing
cooperation and collaborative work efforts toward solutions that
have benefited all parties involved.
Demonstrated strong client relationship skills and experience
successfully handling difficult situations while maintaining a calm
and professional demeanor.
Proven experience adapting and demonstrating flexibility associated
with changes to policies/procedures.
Demonstrated use of strong written and verbal communication skills.
Must be able to cite examples of when information was conveyed to
internal and external customers in a clear, focused and concise
manner while following proper rules of punctuation, diction and
style. Ability to prepare correspondence, reports and forms using a
prescribed format. Experience must include strong telephone
communication and etiquette skills.
Work Setting:
Works in an office setting and remains in a stationary position for
long periods of time while working at a desk, on a computer or with
other standard office equipment, or while in meetings.
Performs substantial movement of wrists, hands and fingers for
continuous computer work.
Educational Requirements:
Bachelor's degree or commensurate selection criteria
experience.
Computer Skills and Knowledge of Hardware & Software Required:
Working knowledge of word processing and spreadsheet
applications.
Working knowledge of internet and email.
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):
Must successfully pass the Life (and Health, as appropriate)
licensing exams in home state within two attempts, not to exceed 45
days from end of initial training period.
As required by Leadership, hold or obtain the FINRA Series 6, 63
and 26 licenses within communicated time frames.
Position Demands:
Extended hours required during peak workloads or special sales
events.
Shift work (to include evenings or weekends) when necessary.
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Keywords: Western & Southern, Cincinnati , Sales Representative, Sales , Cincinnati, Ohio
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