Senior Agent, Customer Service-9

Company: Zeiss Inc
Location: Hebron
Posted on: May 28, 2023

Job Description:

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required.

--- Manages a high volume of incoming calls for order status checks, as well as taking orders.
--- Performs all manual order entry functions for placing orders.
--- Provides accurate estimated shipping dates.
--- Follow-ups on customer requests, orders and/or any further issues in a timely manner.
--- Documents and reports pertinent customer feedback to management in timely manner.
--- Follows safety standards and reports any safety concerns to leadership.

HSD / GED

--- 3 - 5 Years proven customer service experience
--- Previous experience using a computer and familiarity with email and Microsoft Office Suite
--- Basic Keyboarding skills to include 10-key
Years & Type Preferred
--- Previous optical experience

Required Knowledge / Skills / Abilities
--- Ability to multi-task, prioritize, and use time effectively.
--- Ability to navigate multiple systems effectively
--- Basic understanding of order processing throughout the network
--- Strong verbal and written communication skills
--- Possess a high degree of listening and comprehension skills
--- Customer orientation and ability to adapt/respond to different types of personalities
--- Demonstrate a high degree of customer focus and a positive customer service attitude
--- Willingness and ability to learn optical skills and knowledge

Monday - Friday Shifts and Times will vary

Your ZEISS Recruiting Team:
Jaime McClain

Keywords: Zeiss Inc, Cincinnati , Senior Agent, Customer Service-9, Sales , Hebron, Ohio