Senior Agent, Customer Service-9
Company: Zeiss Inc
Location: Hebron
Posted on: May 28, 2023
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Job Description:
Customer Service Representative, entry level, handles a very
high volume of calls daily, taking orders, as well as, providing
information to our customers on how their orders are progressing
throughout the network. The Customer Service Representative is the
customer's brand ambassador and shows responsibility and
accountability by resolving basic product or service issues through
clarifying the customer's complaint and following the escalation
process as required.
--- Manages a high volume of incoming calls for order status
checks, as well as taking orders.
--- Performs all manual order entry functions for placing
orders.
--- Provides accurate estimated shipping dates.
--- Follow-ups on customer requests, orders and/or any further
issues in a timely manner.
--- Documents and reports pertinent customer feedback to management
in timely manner.
--- Follows safety standards and reports any safety concerns to
leadership.
HSD / GED
--- 3 - 5 Years proven customer service experience
--- Previous experience using a computer and familiarity with email
and Microsoft Office Suite
--- Basic Keyboarding skills to include 10-key
Years & Type Preferred
--- Previous optical experience
Required Knowledge / Skills / Abilities
--- Ability to multi-task, prioritize, and use time
effectively.
--- Ability to navigate multiple systems effectively
--- Basic understanding of order processing throughout the
network
--- Strong verbal and written communication skills
--- Possess a high degree of listening and comprehension skills
--- Customer orientation and ability to adapt/respond to different
types of personalities
--- Demonstrate a high degree of customer focus and a positive
customer service attitude
--- Willingness and ability to learn optical skills and
knowledge
Monday - Friday Shifts and Times will vary
Your ZEISS Recruiting Team:
Jaime McClain
Keywords: Zeiss Inc, Cincinnati , Senior Agent, Customer Service-9, Sales , Hebron, Ohio
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