Customer Acct. Service Rep (Parts Planning, Hybrid)

Company: Epson America Inc
Location: Indianapolis
Posted on: April 20, 2024

Job Description:

Hourly Pay Rate: $20.50 - $25.00/hr.Department: Parts PlanningShift: 1stSchedule: HybridMust be able to work onsite at our Plainfield location a minimum of 6 days/monthAbout Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.Employee BenefitsWe offer an outstanding benefits package, including:

• Comprehensive medical, dental, vision, and prescription drug coverage effective Day 1
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• Bonus program for all employees
• Financial security plans including a 401K plan with company matching and a retirement plan
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!Principal Accountabilities
  In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
  • Ensure orders are managed from inception to customer delivery. Any exceptions are to be communicated to the customers, sales reps and/or management as soon issues are known.
  • Processwithin required periods of 2 and/or 4 hours dependent upon customer channel.
  • ZOODI maintenance - clear order exceptions daily while noting exceptions in the text field, reviewing special instructions and insuring that the instructions are followed by the warehouses.
  • Follow through with order issues to ensure timely deliveries includingcollaborating with Credit Department regarding credits, debits and credit holds.
  • Communicatedirectly with Sales Operations regarding pricing and/or allocation issues.
  • Ensure any special order requirements and scheduling requirements are followed. In addition, ensuring that any special requirements are properly recorded in SAP.
  • Assist inLatin drop process.
  • Check order fulfillment prior to delivery to ensure that product that is in stock is allocated. This means checking alternate plants in order to fill.
  • Work in coordination with the Allocation Administrator to ensure priority orders are filled accordingly.
  • Regularly review back ordered product in order to ensure product is filled once received by the warehouse. This includes product that was originally on allocation when the order was created and product that might have been received into a different plant.
  • Ensure customer response times met in timely manner
  • Research and provide credits and debits to the customer within 24 hours.Qualifications
    • Previous Customer Service experience or Account Management experience required
    • Written and verbal fluency in Spanish and English is required
    • Proven ability to communicate and build relationships with customers and stakeholders.The starting annual base pay for this role is between USD $20.50 and $25.00/hr. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
      
      Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Keywords: Epson America Inc, Cincinnati , Customer Acct. Service Rep (Parts Planning, Hybrid), Sales , Indianapolis, Ohio