Tech, Sales - Haltech
Company: Race Winning Brands
Location: Lexington
Posted on: May 3, 2024
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Job Description:
Description:Race Winning Brands (RWB) is the leading
manufacturer of racing and high-performance parts sold to
automotive and powersports markets. RWB is the preferred source for
high-end pistons, engine blocks, cylinder heads, intake manifolds,
connecting rods, crankshafts, clutches, transmissions, springs and
other engine and driveline- related performance components. RWB
markets its products through multiple prominent brands including JE
Pistons, Wiseco Performance Products, K1 Technologies, Diamond
Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting
Rods, ProX Racing Parts, Dart Machinery, PAC Racing, RevMax,
Haltech, TSI, and TMG performance. RWB sells to a diverse and
unmatched customer base of professional and sportsman racers,
engine builders, enthusiasts, OEMs, automotive and powersports
dealers and wholesale distributors. RWB is headquartered in Mentor,
Ohio with sales offices and manufacturing operations in strategic
locations throughout the United States, Canada, Europe and Asia.JOB
SUMMARYThe Haltech Sales/Tech role will focus on sales and
providing technical support for Haltech's full range of products
which includes engine control units, digital displays, power
distribution modules and data acquisition systems along with
various related components.Successful applicants will act as the
point of contact for all customer inquiries and transactions
received via phone, email, support tickets and web-store
orders.This role will require the applicant to maintain an
appropriate level of customer contact with assigned wholesale
accounts via outbound check-ins, updates, and follow-ups to ensure
ongoing customer satisfaction.Some travel (both domestic and
international) as well as occasional weekend work will be required
to attend racing events and trade shows.PM21What You'll
Get:Eligible for Medical, Dental, Vision Insurance as of Day
OneEmployer Paid Life and Disability InsuranceHSA with Employer
Contributions401(K) Retirement Plan with Company MatchEmployee
Wellness and Assistance ProgramsPaid Maternity/Paternity LeavePaid
Time OffUp to 13 Paid Company HolidaysESSENTIAL DUTIES AND
RESPONSIBILITIESProvide technical and sales support to dealers and
customers.Establish new accounts according to the Sales Manager's
guidelines.Follow up on sales leads and make cold calls to
potential customers.Receive customer calls and provide product
specifications, technical information, and pricing to achieve sales
and revenue goals.Establish and maintain industry contacts that
lead to sales opportunities and revenue generation.Research and
develop potential customers.Enter customer orders in ERP software
using designated order entry practices.Provide problem resolution
and troubleshooting expertise to customers. Taking responsibility
for and making every effort to meet customers' needs and resolve
their product problems.Generate customer correspondence.Research
and complete descriptive customer RMA's.Return messages, e-mails,
and voice mails in a timely manner.Attend race events and trade
shows as determined by management.Maintain an up-to-date
understanding of industry trends and technical developments that
affect our target market.Promote new, innovative products to
existing customers.Work closely and effectively with
Engineering/R&D, Operations, and other Sales staff to identify
future customer needs.Determine and communicate customer
satisfaction to Sales Manager.Communicate openly, honestly, and
constructively using TQ (total quality) practices.Perform other
duties that may be assigned.Requirements:Passion for performance
cars and electronic technology products.Working knowledge of
aftermarket engine management systems and EFI systems.Sound
knowledge of internal combustion engines, performance modifications
and forced induction systems.Excellent written and verbal
communication skills.Attention to detail.High level of computer
literacy.Strong self-management skills with the ability to work
unsupervised and adhere to tight deadlines.Excellent drive and
initiative, proactive desire to learn and grow within the
company.Education and QualificationsBachelor's degree or equivalent
work experience preferred.3+ years of relevant technical
experience.Proficient in Microsoft Office, database applications,
and contact management software.NetSuite or comparable ERP
systems.Aftermarket engine management installation.Aftermarket
engine management tuning.Electronic systems troubleshooting.EEO
Statement:Race Winning Brands provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristics
protected by federal, state, or local
laws.PI82744bef2d1b-25660-32437973
Keywords: Race Winning Brands, Cincinnati , Tech, Sales - Haltech, Sales , Lexington, Ohio
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