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Client Service Representative II (Partner Assist)

Company: Disability Solutions
Location: Cincinnati
Posted on: May 11, 2024

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionAre you ready to unleash your full potential?-- We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.Hiring ManagerSal Costa, Client Relations Manager II - Partner Operations, Client ExperienceWhat you will be doingYou'll have the chance to support a fast-paced team environment where you'll serve as a primary point of contact for our external bank partners internal sales partners, handling a variety of financial requests and inquiries.

  • Handle inquiries from bank/sales partners and provides support in research and resolution of problems and inquiries.
  • Interfaces with clients to determine present and future needs and discusses progress toward solutions.
  • Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
  • Keeps abreast of new products/services and changes to existing products/services.
  • Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
  • May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services Worldpay is offering.
  • Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.*This role works Monday-Friday 11:30am to 8:00pm EST (30 min lunch) or 11:00am to 8:00pm EST (1 hour lunch) What you bring:
    • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
    • Ability to understand and apply concepts.
    • Ability to handle projects commensurate with job expectations.
    • Requires excellent presentation, writing, organizational, analytical, and problem-solving skills.
    • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
    • Flexibility, versatility, dependabilityWhat we offer you
      • A competitive salary and benefits
      • A variety of career development tools, resources and opportunities
      • The chance to work on some of the most challenging, relevant issues in the payment industry
      • Time to support charities and give back in your community--FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $19.23 - $31.34 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

Keywords: Disability Solutions, Cincinnati , Client Service Representative II (Partner Assist), Sales , Cincinnati, Ohio

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