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Parts Counter Customer Service Representative

Company: Glassdoor
Location: Cincinnati
Posted on: November 11, 2018

Job Description:


Job Description

Job Title Parts Counter Customer Service Representative Department Parts Position Reports to Branch Parts Manager Direct Reports N/A Travel Requirements Minimal, less than 10% Salary Range Hourly wage, based on relevant experience Incentive Yes, incentives, promotions and programs are run throughout the year

Core Job Job Responsibility/Accountability Customer Sales




  • Provide excellent customer service while maximizing the dealerships parts sales.
  • Receive incoming shipment, confirm accuracy and quality of products
  • Process incoming shipments (stock, special order, etc) and store appropriately
  • Pull customer orders, transfers, returns, and etc. and pack accordingly for shipment methods.
  • Locate needed parts quickly and efficiently.
  • Look for and suggest additional parts sales to customers.
  • Clearly communicate parts pricing and expected arrival dates.
  • Inform customers immediately when expected parts arrival dates have changed or delays are expected
  • Communicate all problems, shortages or delays to the branch parts manager and or general parts manager and customers as soon as possible.
  • Maintain the parts showroom in a clean, properly stocked and orderly manner. Update posters and flyers as needed.
  • Follow all company and branch policies concerning invoicing, stocking and credits.
  • Report and maintain list of lost sale information.
  • Be sure that all parts core returns are properly checked and received.
  • Must be able to follow directions from supervisor.
  • Must be able to interact efficiently and have a high level of cooperation with co-workers.




    Cost Control




    • Follow company guidelines when establishing parts selling prices.
    • Ensure that all freight, restocking and or miscellaneous charges are properly charged as per company policy.
    • Review all requests for Emergency Orders with parts manager prior to placing orders.
    • Perform parts cycle counts and other inventory control.




      Training




      • Participate and utilize all parts training when available.
      • Maintain current knowledge of products represented by the dealership.
      • Actively participate in sales improvement training.




        Minimum Skills and Qualifications






        • High School diploma or equivalent.
        • Valid drivers license and a safe driving record.
        • Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
        • Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
        • Understanding of Manufacturers products (specifications, applications, operations and structures ).
        • Understanding of Manufacturers Parts Policy and Procedure Manuals.
        • Detail oriented, organized and responsible.




          Physical Requirements






          • Required to sit for long periods and manage stress in a fast paced environment.
          • Required to use computers and office machines.
          • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularily and repeatedly and use hands.
          • Must have the ability to enter, exit and inspect construction equipment.




            Keywords: Glassdoor, Cincinnati , Parts Counter Customer Service Representative, Sales , Cincinnati, Ohio

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