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Registrar Services Representative

Company: Indiana University
Location: Indianapolis
Posted on: November 15, 2019

Job Description:

SunIRef:it Registrar Services Representative Indiana University 385 reviews - Indianapolis, IN 46202 Indiana University 385 reviews Read what people are saying about working here. With a focus on providing comprehensive customer service in-person, by email, or on the phone, responsible for administering all academic record and information services. Requires familiarity and expertise with the student information system, university workflow systems, One.IU portal, CIC telephone system and existing Course Management system to respond to a wide variety of inquiries or requests for service. Primary responsibilities include front line student service delivery of official academic transcripts; registration, wait-list, schedule adjustment support; official University certification document processing; distribution of residence classification materials, and diplomas. Responsible for immediate updating of various systems, resolution of enrollment or grade problems, working through audits, acting as an analyst and problem solver for student, staff, and faculty inquiries; documenting student interactions; adhering to federal, state, and university policies concerning the privacy of student records. Required Qualifications High school diploma or GED and three years of related office experience. Ability to effectively communicate and exchange information. Experience with computer retrieval and data entry, document printing and validation, forms completion (online and paper), documentation, email correspondence,and telephone services with Customer Interaction Center (CIC) system. Knowledge of Microsoft Word, Excel, Outlook, and PeopleSoft/Oracle/IU Student Information System including Admissions, Student Records, Bursar, Financial Aid, Advising data. Ability to read and use reports/edits. Knowledge of student Information System coding and terminology for Academic Programs/plans, semesters/terms/sessions, service indicators, and student groups. Working Conditions / Demands The demands of this position require the employee to be sitting at their desk for customer service, computer work, and telephone calls. It requires a high degree of detail-oriented work. Intense concentration and some visual strain are common. Equipment utilized: computer, keyboard, mouse, phone, printer and copier. Work Location Office of the Registrar - IUPUI Campus Indianapolis, Indiana Job Classification Salary Plan: CL Salary Grade: 06 FLSA: Nonexempt Job Function: Student Services Posting Disclaimer This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at *********** or by visiting IUPD. Contact Us Request Support Telephone: ************ Indiana University - Just posted report job - original job

Keywords: Indiana University, Cincinnati , Registrar Services Representative, Sales , Indianapolis, Ohio

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