Director, Client Partnership
Company: Curiosity
Location: Cincinnati
Posted on: April 19, 2024
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Job Description:
DIRECTOR, CLIENT PARTNERSHIP
Who is Curiosity?
Curiosity is a fast-growing independent creative solutions agency
with four superpowers: strategy, creative, media, and analytics,
all driven by curiosity. We use our extreme curiosity to
strategically solve business and marketing challenges for
courageous clients such as Procter & Gamble, Native, Brooks
Running, and Western & Southern Financial Group. Recognized by
AdAge as a Small Agency of the Year, and Campaign US Agency of the
Year, we ask the right questions to solve the right challenges
because we believe curiosity is the key to unlocking the right
solutions.
Curiosity is headquartered in Cincinnati, Ohio, the branding
capital of the world and home to more Fortune 500 companies per
capita than anywhere else in the country. We hire only the most
creative and courageous people on the planet. Spanning from top
agencies across the globe, our integrated team includes account,
strategy, program management, creative, media, and analytics.
Role Summary:
The Director, Client Partnership position is an important
leadership position at Curiosity, interacting and leading the
highest levels of the client and agency organizations. As a key
leader on the client partnership team, you will be responsible for
the overall management of client accounts, and mentorship of the
client partnership team. You must be able to lead, push boundaries
and aid development of creative for both traditional and digital
advertising. You must be strategic and collaborative, with a
passion for creating insightful, intelligent work. You must be
strong at developing and managing disciplined and efficient work
processes for your teams. You must be confident, curious, strategic
and empathetic. Full-time remote candidates will be considered,
with preference given to those located on the East Coast or near a
client headquarters.
Specific position competencies and responsibilities:
Client Relationships
Focuses on establishing and maintaining relationships across all
levels and departments, including senior leadership
Gains respect of clients as a valued leader and strategic sounding
board
Develops a deep understanding of the clients' industries, business
challenges, competitive landscape and strategy
Leads critical client presentations
Develop proactive business-building ideas for client and agency
Issue management/resolution with clients and internal teams
Strategic Thinking
Guides internal and client strategic discussions and the overall
strategic trajectory of the partnership
Leads, participates and/or reviews all client strategic work
Focus on delivering results to meet client objectives, tying agency
effort to successful delivery of objectives
Regularly provides ad-hoc innovative strategic solutions and new
ideas
Financial Management
Track record of successful and profitable account management
Creates or provides input to client proposals
Develop, support and negotiates contracts with clients
Responsible for revenue forecasting and oversight of profitability
on accounts
Ultimately responsible for financial health of client accounts
Leadership
Strong communication and relationship with Curiosity leadership
teams
Helps direct reports establish and maintain positive relationship
with internal departments
Responsible for coaching, mentoring and supporting account team,
successfully delivering growth and development for direct
reports
Champion of agency process to ensure best quality of work
product
Aids in continuous improvement of agency capabilities and
processes
Project Management
Supervises projects, providing direction/guidance to support team,
including account and project management teams
Fosters agency integration, tapping in to the proper teams at the
right point in the lifecycle of a project
Provides solutions to project obstacles and client interactions
Advances and defends timeline and budget conversations, in support
of the project management team
Requirements & Qualifications:
8-12 years of marketing, advertising or branding experience, at
least five of those years within an agency. Integrated agency
experience is ideal.
Excellent written and verbal communication skills, with the ability
to flex communication style based on the specific client, colleague
or need
Excellent presentation skills, with an ability to command a room
and deliver desired outcomes
Deep understanding of the creative process, including projects from
big idea creative campaign development and production to
digital-first initiatives with lower tier production budgets
Understands media strategy for all major digital platforms, as well
as traditional media
Ability to effectively manage tension and difficult conversations
within relationships, steeped in empathy, critical thinking and
ability to deliver the best possible outcome
Ability to think strategically and identify critical details and
opportunities that make the most difference in the vision of the
work
Willingness to manage the fine details and have accountability for
all aspects of a project/account while tending to the big
picture
Exceptional leadership skills, with a demonstrated ability to coach
and mentor others using a servant leadership mentality
Experience in identifying new opportunities for work and
determining how the agency can best support the client
objectives
Keywords: Curiosity, Cincinnati , Director, Client Partnership, Executive , Cincinnati, Ohio
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